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Good Ethics,

Good Business

We contribute to the success of our community by advocating for their interests through meaningful actions. This means that we will safeguard both buyers and sellers from questionable business practices, as well as transactions that are not fulfilled or do not correspond to what both parties agreed to.

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Disputes and Claims

Dispute Resolution

If you have a concern related to a transaction, we recommend that you contact the other party directly first. This is often the fastest and easiest way to clear a misunderstanding and resolve a minor issue.

If you can’t reach a resolution with the other party, you can escalate the dispute to a claim within 3 days of the date the dispute was opened. We’ll then investigate the case and decide the outcome based on the evidence gathered from both parties.

Frequently asked questions

We recommend sharing any concerns with the other party before initiating a dispute. If you can’t reach a resolution, you may open a dispute.


If you buy an item and it is not available or does not match the seller’s description, you may open a dispute.


If you make an item available and it matches the description, but the buyer says otherwise, you can open a dispute.


We may request a full description of the issue, accompanied by screenshots or images to support your claim.


We may request access to the digital file or proof of delivery.

No. The following items that are not eligible for protection:

  • items not authorized by our Acceptable Use Policy or prohibited by law;
  • licenses for digital content and digital goods;
  • Claims, chargebacks, and reversals for items significantly not as described;
  • items equivalent to cash (including, without limitation, stored value items such as gift cards and pre-paid cards);
  • payments made in respect of financial products and investments.